Technical Integration for Telemarketing Services
IF MY PROJECT REQUIRES COMPUTERS, SOFTWARE OR OTHER TECHNICAL EQUIPMENT TECH AMBIENCE DOESN’T NORMALLY PROVIDE, CAN YOU OBTAIN ADDITIONAL EQUIPMENT/SUPPORT FOR MY PROJECT?
CAN YOUR COMPANY WORK WITHIN MY SOFTWARE SYSTEMS OR PORTALS (I.E. CUSTOMER RELATIONSHIP MANAGEMENT, ENTERPRISE RESOURCE PLANNING)?
CAN I FORWARD A PHONE LINE I ALREADY HAVE INTO YOUR COMPANY SO THAT I DO NOT HAVE TO CHANGE MY PHONE NUMBER?
“The biggest argument for repatriating a call center (to the US) is the almost unprecedented level of dissatisfaction associated with offshore agents.”
“A recent study conducted by researchers from MIT Sloan School of Management stated that call center offshore outsourcing results in a significant decrease in service quality and customer satisfaction”