Technical Integration for Telemarketing Services
IF MY PROJECT REQUIRES COMPUTERS, SOFTWARE OR OTHER TECHNICAL EQUIPMENT TECH AMBIENCE DOESN’T NORMALLY PROVIDE, CAN YOU OBTAIN ADDITIONAL EQUIPMENT/SUPPORT FOR MY PROJECT?
Of course we can. We’ve already done so for a variety of clients. Just let us know your needs. In most cases, there is no additional charge for new equipment or types of support.
CAN YOUR COMPANY WORK WITHIN MY SOFTWARE SYSTEMS OR PORTALS (I.E. CUSTOMER RELATIONSHIP MANAGEMENT, ENTERPRISE RESOURCE PLANNING)?
Yes, we can. We have worked with dozens of clients directly within their CRM and ERP programs. Our technical teams can work together to link up to your software and ensure it’s secure.
CAN I FORWARD A PHONE LINE I ALREADY HAVE INTO YOUR COMPANY SO THAT I DO NOT HAVE TO CHANGE MY PHONE NUMBER?
Yes, absolutely. We have handled this for a variety of clients.
“The biggest argument for repatriating a call center (to the US) is the almost unprecedented level of dissatisfaction associated with offshore agents.”
– CFI Group: Ann Arbor, MI
“A recent study conducted by researchers from MIT Sloan School of Management stated that call center offshore outsourcing results in a significant decrease in service quality and customer satisfaction”
_ MIT Sloan Business Review. How offshore outsourcing affects customer satisfaction.