DO YOU PROVIDE THE LIST OF POTENTIAL CUSTOMERS FOR OUR PRODUCTS THAT YOUR CALLERS WILL BE CONTACTING ON OUR BEHALF?
We ask our clients to provide the lists for our callers to use. Our clients are the experts regarding their customers and their market areas and are the best sources for customized lists that yield the most results. If you don’t have a list, we will provide a consultation and possibly a referral to a reliable list company. We work with very reliable firms that we recommend for our clients. These companies specialize in providing companies with names in whatever category or subcategory they need and typically charge a very affordable fee of 5-10 cents per name.
“(regarding off shore call centers) Whether it’s the language, the culture or both, the differences can separate the customer from the agent in such a way that they are unable to have a “meeting of the minds” that produces the desired results”
– Susan J. Campbell, TMCnet Contributing Editor
“DMG estimates that call center outsourcing (off shore) increases call volume by 15%, due to customers hanging up and calling back in search of a more helpful answer”
– Donna Fluss President, DMG Consulting LLC