DO YOU PROVIDE THE LIST OF POTENTIAL CUSTOMERS FOR OUR PRODUCTS THAT YOUR CALLERS WILL BE CONTACTING ON OUR BEHALF?
We ask our clients to provide the lists for our callers to use. Our clients are the experts regarding their customers and their market areas and are the best sources for customized lists that yield the most results. If you don’t have a list, we will provide a consultation and possibly a referral to a reliable list company. We work with very reliable firms that we recommend for our clients. These companies specialize in providing companies with names in whatever category or subcategory they need and typically charge a very affordable fee of 5-10 cents per name.
DMG estimates that call center outsourcing (off shore) increases call volume by 15%, due to customers hanging up and calling back in search of a more helpful answer.
“… outsourcing (off shoring) has led to measurable decreases in customer satisfaction for a number of North American businesses. Companies that engaged in (this practice) saw a measurable decline in customer satisfaction scores.”