Tech Ambience’s professional call specialists are skilled at handling inbound calls, whether to supplement your own contact center after hours or with call overflow during busy seasons. We can also take direct orders (our IT staff has deep experience in integrating with external ordering, inventory and CRM systems) or schedule appointments for your field sales force.
For more details on these areas just click on any of the links below:
“The biggest argument for repatriating a call center (to the US) is the almost unprecedented level of dissatisfaction associated with offshore agents.”
– CFI Group: Ann Arbor, MI
“(regarding off shore call centers) Whether it’s the language, the culture or both, the differences can separate the customer from the agent in such a way that they are unable to have a “meeting of the minds” that produces the desired results”
– Susan J. Campbell, TMCnet Contributing Editor