Inbound

Expert Inbound Solutions

Tech Ambience’s professional call specialists are skilled at handling inbound calls, whether to supplement your own contact center after hours or with call overflow during busy seasons. We can also take direct orders (our IT staff has deep experience in integrating with external ordering, inventory and CRM systems) or schedule appointments for your field sales force.

For more details on these areas just click on any of the links below:

Call Overflow >>
Orders & Appointments >>
Customer Service/Support >>

DMG estimates that call center outsourcing (off shore) increases call volume by 15%, due to customers hanging up and calling back in search of a more helpful answer.
Donna FlussDMG Consulting LLC
“… outsourcing (off shoring) has led to measurable decreases in customer satisfaction for a number of North American businesses. Companies that engaged in (this practice) saw a measurable decline in customer satisfaction scores.”
MIT Sloan Management