WHO WILL WRITE MY SCRIPT? HOW ABOUT THE EMAILS AND MATERIALS THAT ARE SENT TO POTENTIAL CUSTOMERS?
WHAT DOES WRITING A SCRIPT ENTAIL?
HOW MUCH DOES TECH AMBIENCE CHARGE FOR SCRIPTING?
“If a customer hangs up mad, it isn’t the agent they are going to blame, it’s the company that put them in that position in order to save a buck by sending their call overseas”
“(regarding off shore call centers) Whether it’s the language, the culture or both, the differences can separate the customer from the agent in such a way that they are unable to have a “meeting of the minds” that produces the desired results”