Telemarketing & Call Center Specialties
How Can Technology Firms Benefit from Our Telemarketing Services?
Telemarketing services can be focused on a number of prospecting and revenue generating opportunities for technology firms. Our inbound and outbound capabilities are uniquely positioned to get to the hard-to-reach senior executives that are quite often the decision makers in these expenditures. Today many tech firms enjoy working with us because of the state-of-the-art technology and high-tech infrastructure that supports our call specialists in every campaign. We often are called upon to integrate with our clients sales technologies such as in-house CRM systems and group calendars to facilitate appointment follow-up and track the leads that Tech Ambience delivers.
Whether you are selling hardware, software or IT services, Tech Ambience Call Center’s services are ideal. We can reach targeted prospects or existing and lapsed customers to generate new business, cross-sell and upsell or revive lagging clients.
Here is just a sample of Tech Ambience programs that have led to increased business for our tech clients:
– securing attendance for online demos and webinars
– scheduling appointments for the outside sales force
– generating qualified leads of interested buyers
– following up with web visitors and white paper downloaders
– surveying customers prior to the end of a contract/subscription
– inviting prospects to sales events with industry thought-leaders
– contacting current customers about a new product launch
Our staff is experienced at reaching busy tech decision makers. And we are adept at understanding the technology, value proposition and the pain points your solution addresses and injecting that knowledge into your calling script (if needed) and follow-up emails, all the way through to delivering a lead.
The real key to our success for clients is our definition of a qualified lead:
“(regarding off shore call centers) Whether it’s the language, the culture or both, the differences can separate the customer from the agent in such a way that they are unable to have a “meeting of the minds” that produces the desired results”
“… outsourcing (off shoring) has led to measurable decreases in customer satisfaction for a number of North American businesses. Companies that engaged in (this practice) saw a measurable decline in customer satisfaction scores.”