Privacy Policy

Welcome to www.techambiencecallcenter.com (“Site”). This Site is operated by us, Tech Ambience, LLC. This Privacy Policy addresses how we will handle information we collect and learn about you from your visit to our Site and using any services you engage us to perform. The information we receive depends upon what you do when visiting our Site and the services we provided for you. By visiting this Site or receiving our services, you are accepting the practices and terms of this Privacy Policy.

Gathered Information:

We collect information that you provide to us and which is gathered from your use of the Site and our services. When you visit our Site, our server and software may automatically recognize and store information provided by your browser and connection, including the name of the domain from which you access the Internet (for example, comcast.net, if you are connecting from a Comcast account), the date and time you access our Site, and the Internet Protocol (IP) address of the website from where you came. This information enables us to run site usage tools and create statistics about our Site. These statistics help us to better understand how our Site is being used and what we can do to make it more useful to visitors. If you have identified yourself by providing us with any information identifying yourself, such as by sending us an e-mail, completing an online form, or signing a guest book, our employees and business partners will have access to such information in order to contact you in connection with your use of the Site or services. We also store and aggregate information on what pages you access. Information submitted by you, such as survey information and/or comments or feedback, may be stored in a personally identifiable format and is used only for internal purposes and is not shared with people or organizations outside of our company except for our subsidiaries or successors in interest, and our business partners. We use the information we collect from you provide, maintain, protect and improve our Site and services and to develop new ones. When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements. We may generate advertising reports that show the IP addresses of visitors who click on ads, links and other Site content. This information may be sent to advertisers to confirm the number of “click-throughs.” Advertisers normally already have this information as a result of the user clicking on the advertisement. No additional information about the visitor is supplied to the advertiser. We are the sole owners of the information collected on this Site or through the user of our services. We only have access to and collect information that you give us via email or other direct contact from you. We will not sell or rent this information to anyone. We use collected information for responding to your requests, communicating with you, customizing the material presented to you based on your past visits to our Site, to provide an enhanced and more personalized interactive online experience and in connection with our other internal business purposes. If you send us an e-mail, you should know that e-mail is not necessarily secure against interception unless you are using a security-enabled web browser.

Credit Card Information:

We may collect and use information obtained from credit card transactions only for business purposes in connection with providing services to you. Unless you have agreed otherwise, your credit card and other payment information is not retained by as the result of your use of our services. However, you may agree and we may maintain such payment information if you request us to for reasons such as establishing automatic payments for our services. The credit card information provided by you to us will be stored in a confidential manner

Security Measures:

We have implemented what we believe to be reasonable security measures to safeguard the privacy of your personally identifiable information from unauthorized access or improper use. We will continue to revise policies and implement additional security features as new technology becomes available and commercially reasonable. No transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot guaranty the security of information you transmit to us. We cannot be and are not responsible for the actions of our third party vendors, or for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

Links to Other Sites:

For the convenience of Site visitors, our Site may contain links to other sites that we may or may not own or control. While we generally try to link only to sites that share similar high standards and respect for privacy, we are not responsible for the content, products or services offered or the privacy and security practices employed by these other sites.

Information about Children:

We recognize the importance of children’s safety and privacy on the Internet. For this reason, and to comply with certain laws, we do not intentionally collect or attempt to collect personally identifiable information from children under the age of 13, nor do we offer content targeted to children under 13. Children should always ask their parents or guardians for permission before using any site or disclosing any information online. You can also obtain additional information about safe surfing through the Federal Trade Commission Website (www.ftc.gov).

Cookies:

Cookies” are small files that are placed on your hard drive that assist us in providing customized services. From time to time, we may send a cookie to your computer. We may use cookies to allow you to enter a password or other information less frequently during a session, and to identify which areas of the Site you have visited or customized, so the next time you visit, those pages may be readily accessible. This information may be used to personalize our services to you. Most browsers offer features and settings to enable you to choose whether to accept cookies. If applicable, you can adjust your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept cookies, your experience at our Site and other websites may be diminished and some features may not work as intended.

Mailing Lists:

We may maintain subscription mailing lists based on e-mail addresses and other contact information you provide.

Consent to Transfer:

The Site is operated in the United States. If you are located in the European Union or elsewhere outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Site or providing us with your information, you hereby consent to this transfer. Although we will collect and use your information only as stated in this Privacy Policy, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users’ home jurisdictions.

Release of Information:

We will share personal information and information we collect with companies, organizations or individuals outside of our organization if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: (1) meet any applicable law, regulation, legal process or enforceable governmental request; (2) enforce applicable Terms of Service, including investigation of potential violations; (3) detect, prevent, or otherwise address fraud, security or technical issues; and (4) protect against harm to the rights, property or safety of us, our users or the public as required or permitted by law.

Your Consent and Changes to this Privacy Policy:

Subject to the above provisions, by using our Site you consent to the collection and use of information by us and the terms of this Privacy Policy. This Privacy Policy is effective as of the date set forth below. We may change this Privacy Policy from time to time and we will post those changes on the Site. The collection and use of information that we gather is subject to the Privacy Policy in effect at that time. Users wishing to see the changes may do so by visiting our Site’s Privacy Policy statement frequently. By using the Site after such changes and posting, you agree to be legally bound and to abide by the changes and other terms contained in the Privacy Policy and in any Terms of Service. For more information, or if you have any questions or concerns regarding this Privacy Policy, you may contact us via telephone at (844) 271-6825 or via electronic mail at support@techambiencecallcenter.com. Last updated: May 7, 2015.

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DMG estimates that call center outsourcing (off shore) increases call volume by 15%, due to customers hanging up and calling back in search of a more helpful answer.
Donna FlussDMG Consulting LLC
“… outsourcing (off shoring) has led to measurable decreases in customer satisfaction for a number of North American businesses. Companies that engaged in (this practice) saw a measurable decline in customer satisfaction scores.”
MIT Sloan Management