Technical Integration for Telemarketing Services
IF MY PROJECT REQUIRES COMPUTERS, SOFTWARE OR OTHER TECHNICAL EQUIPMENT TECH AMBIENCE DOESN’T NORMALLY PROVIDE, CAN YOU OBTAIN ADDITIONAL EQUIPMENT/SUPPORT FOR MY PROJECT?
Of course we can. We’ve already done so for a variety of clients. Just let us know your needs. In most cases, there is no additional charge for new equipment or types of support.
CAN YOUR COMPANY WORK WITHIN MY SOFTWARE SYSTEMS OR PORTALS (I.E. CUSTOMER RELATIONSHIP MANAGEMENT, ENTERPRISE RESOURCE PLANNING)?
Yes, we can. We have worked with dozens of clients directly within their CRM and ERP programs. Our technical teams can work together to link up to your software and ensure it’s secure.
MenuDMG estimates that call center outsourcing (off shore) increases call volume by 15%, due to customers hanging up and calling back in search of a more helpful answer.
Donna FlussDMG Consulting LLC
“… outsourcing (off shoring) has led to measurable decreases in customer satisfaction for a number of North American businesses. Companies that engaged in (this practice) saw a measurable decline in customer satisfaction scores.”
MIT Sloan Management